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Junior Customer Support Technician

  • England, GB
  • January 13, 2023
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Energy Resourcing are working with a specialized software solutions client within the manufacturing sector, who are seeking a Junior Customer Support Technician to join their Stockton office on a permanent basis.

As Junior Customer Support Technician, you will be responsible for providing efficient 1st & 2nd line technical assistance to questions raised by customers in using their software systems.

  • Be professional with customers.
  • Log/update cases in CRM until completion.
  • Send 3rd line development bugs/requests to Development team.
  • Liaise with other staff members to solve issues out of their expertise.
  • Be constantly learning and expanding knowledge domain.
  • Sell additional apps/user licenses where possible.
  • Inform Sales of possible leads.

  • Customer interfacing skills.
  • Telephony skills.
  • Quick problem analysis and resolution.
  • Knowledge of RDMS (Microsoft SQL Server or similar).
  • Excellent knowledge of Windows, debugging/troubleshooting/viewing event logs.
  • MS Office, CRM tools.
  • Good time management.
  • Upgrade app versions and server installs (Experience in IIS advantageous).
  • Basic knowledge of IT networks/data transport protocols such as TCP/IP
  • Customer service/IT Support
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