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Energy Resourcing are working with a specialized software solutions client within the manufacturing sector, who are seeking a Junior Customer Support Technician to join their Stockton office on a permanent basis.
As Junior Customer Support Technician, you will be responsible for providing efficient 1st & 2nd line technical assistance to questions raised by customers in using their software systems.
- Be professional with customers.
- Log/update cases in CRM until completion.
- Send 3rd line development bugs/requests to Development team.
- Liaise with other staff members to solve issues out of their expertise.
- Be constantly learning and expanding knowledge domain.
- Sell additional apps/user licenses where possible.
- Inform Sales of possible leads.
- Customer interfacing skills.
- Telephony skills.
- Quick problem analysis and resolution.
- Knowledge of RDMS (Microsoft SQL Server or similar).
- Excellent knowledge of Windows, debugging/troubleshooting/viewing event logs.
- MS Office, CRM tools.
- Good time management.
- Upgrade app versions and server installs (Experience in IIS advantageous).
- Basic knowledge of IT networks/data transport protocols such as TCP/IP
- Customer service/IT Support