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IT Technican 1

  • Mobile, AL, US
  • September 19, 2023
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Level I Support Technician


Mobile, AL

The Level I Support Technician provides remote and onsite help desk support to our customer base as well as assisting team leaders in the onboarding of new customers and customer projects.We are looking for an individual who is eager to grow, highly customer-focused, patient, an effective communicator, self-initiating, has a positive attitude and is able to prioritize, schedule, andexecute tasks. The role will involve basic desktop and system administrator skills. The ability to represent our company in a professional manner and to communicate with customer staff is critical tosuccess in this position.

Essential Expectations*Run timers and complete logically and grammatically correct timesheets describing your work performed each day.*Create, schedule, and work to resolve service tickets*Answer inbound helpdesk phone calls*Monitor the successful completion of customer backups*Monitor the day-to-day operations of customers' IT infrastructure using monitoring tools.*Basic installation, configuration, and support of the Windows operating system and various Windows-based customer applications.*Basic installation, configuration, and support of Windows server administration roles (Active Directory, DHCP, DNS, DFS, Print Server, Group Policy, File Sharing, File & Folder Permissions).*Basic installation, configuration, and support of the following hardware device types: servers, workstations, monitors, switches, routers, firewalls, printers, scanners, faxes, VoIP phone systems, video surveillance systems, Wi-Fi systems, NAS devices, and Backup systems.*Basic Virus and Malware remediation.*Basic skills in the documentation of customer networks

Technical Skills*Preferred Education: Associates degree or higher in Computer Science or related field*Preferred Certifications: CompTIA A+, CompTIA Network+*Preferred Work Experience:*Hands-on experience with supporting network hardware*Hands-on experience with most of the following:*Microsoft Windows Desktop OS*Microsoft Server OS*Microsoft Active Directory*Microsoft 365 Exchange*Microsoft Office Products*Microsoft Remote Desktop Services*Microsoft Hyper-V*VoIP Phone Systems*Mac OS X (Preferred but not required)

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