Desktop Support Specialist

Location: Baton Rouge, LA, 100% in office

Term: 6-9M Contract

Position Summary:

Our client is seeking a positive, organized and results oriented IT Desktop Support to join their Global IT team. This is a fantastic opportunity to further your knowledge across a variety of IT projects whilst working in a successful, high performing atmosphere with a major O&G Engineering firm.

Duties and Responsibilities:

· Diagnose, troubleshoot, and resolve IT incidents

· Manage requests for IT related service calls

· Provide hands-on assistance to users / clients

· Experience in a technical customer service role (service desk or call center)

· Technical troubleshooting of a wide range of Windows desktop and infrastructure systems

· Knowledgeable with a Helpdesk ticket tracking system such as Service Now

· Strong customer service orientation and attitude

· Strong analytical and problem-solving abilities

· Strong oral and written English skills

· Flexible, positive, organized, results oriented, able to adapt easily and creatively to new environments

· A quick learner and the ability to work effectively in a team and independently

· Strong interpersonal communication skills with respect to customers, colleagues, and other professionals

· Willingness to learn new things and the ability to pick up new skills quickly

Experience and Qualifications:

· Industry-specific certification in relevant computer languages or software may be required

· 8+ years of proven experience in a heavy customer focus position involving and technical knowledge of a companies’ products and services

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

· Comfortable working in and assisting others through company help desk software.

· Ability to prioritize and manage several milestones and projects efficiently

· Professional written and interpersonal skills are essential when communicating with customers and clients

· Experience installing and configuring computer systems and applications for a large company

Who we are

Founded in 2006, Energy Resourcing is a trusted partner with a range of innovative recruitment and managed services. We provide recruitment services globally and focus on identifying top technical talent for project staffing and contract terms, as well as permanent hires. Our team has earned a strong reputation in the industry with both clients and candidates alike by delivering high-quality services.

Our core beliefs and values reflect who we are as a company and how we advocate for our candidates and our clients:

· we value Life

· we Rise to the Challenge

· we are Stronger Together

· we Unlock Brilliance

Desktop Support Specialist 2

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