Desktop / Help desk Support (contract)

  • Contract
  • United States
  • Job category: Oil & Gas
  • Salary: Up to GBP0.00 per year

Location – Houston, TX (Park Row)

SUMMARY

We are seeking candidates for an IT Service Desk role to provide support to a variety of users in the Americas via our Service . Position is based in Houston, TX and would be stationed at our Park Row location. Applicants must have a minimum of 5 years IT Service Desk and/or Desktop Support experience, strong communication skills, and the ability to remain agile while taking on multiple assignments and tasks while overseeing them through to completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Service Desk team is responsible for first level support for the standard software and hardware. Must provide effective diagnostic evaluation of end-user needs and in all cases, use good judgement and timeliness in responding to and resolving each issue or complaint to the user’s satisfaction. Resolution includes but is not limited to the following; identify, research, and resolves technical problems, timely response to telephone calls, e-mail, Skype for Business IM, and personal requests for technical support. The position requires accurate documentation within our ticketing system and tracking issues through to timely resolution. The candidate will be called upon at times to deliver technical training and support needs for customers either by phone or remote support session. Support and demonstration of company values and expectations for customer support and satisfaction are fundamental to this team.
SKILLS

Requirements

  • Applicants must have a minimum of 5 years IT Service Desk and/or Desktop Support experience,
  • Windows 7 and Windows 10 Support and knowledge at an advanced level
  • Strong Office 2010/2013/2016 at an advanced level. Advance Outlook is mandatory
  • Understanding of Office365 at end-user level
  • Strong application install experience (Engineering Design apps & license server config)
  • Knowledge of iPhone + Galaxy mobile phones including app installs, configs, and OS on both
  • Must have background in AV (TV, projectors, spider phones, audio)
  • Cisco Unified Call Manager experience is a plus
  • Must have experience in using ticketing systems (ServiceNow or other)
  • Must have computer hardware knowledge, Dell is preferred
  • Must have some printer (RICOH and Xerox) knowledge
  • Must have basic end-user SharePoint experience
  • Must have Active Directory knowledge
  • Must have end-user Citrix experience
  • Working knowledge of cyber security and risk mitigation tech and solutions
  • Strong written & oral communication skills
  • Must work well with team
  • Must be self-driven and motivated
  • Must have strong customer service skills
  • Must be of customer service mentality
  • Must be able to multi-task & organize tasks by importance
  • Previous experience answering Service Desk calls, ticket triage, and escalation

Education

  • 2 to 4 years technical trade or University degree is preferred
  • Microsoft and/or other technical certifications are preferred

Working environment

  • Will be working in office with business casual attire
  • Will be working primarily at Park Row location
  • Will be required to work some OT or afterhours as needed (proper notification will be provided ahead of time)
  • Position will be full-time on the Service Desk (phone and chat support)

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